ExplorSierra Operadora Turística

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Frequently Asked Questions

Explorsierra is the ideal choice for your adventure and fun in Baños de Agua Santa, Ecuador for several reasons.

  • First, they offer a wide range of exciting outdoor activities, from jungle excursions to thrilling adventure sports such as rafting and rock climbing.
  • In addition, their highly trained staff ensures safety in all activities.
  • Besides, Explorsierra prides itself on providing authentic and cultural experiences, allowing you to explore the rich history and vibrant culture of Ecuador.
  • In the other hand, their commitment to sustainability ensures that your adventures have minimal impact on the natural environment.
  • Finally, the company stands out for its excellent customer service, ensuring that you have an unforgettable and worry-free experience. So, if you are looking for adventure and fun in Ecuador, Explorsierra is the perfect choice

Actually, the weather is difficult to predict in Ecuador and often changes several times a day. Here in Baños, temperatures range from 15° Celsius / 59° Fahrenheit on cold days during the rainy season (June to August) and will rise up to 30° Celsius on hot days during the dry season (September to March). This also means that there will never be snow! Rain is not a reason to cancel our tours unless it poses a safety risk

Of course! Our guides and office staff speak English.

Depending on the activity, there can generally be between 6-8 people on extreme sports activities. We keep our groups small to offer our guests the best possible experience

Tipping is a way to show your gratitude for exceptional service and can vary depending on your satisfaction and financial ability. It is considered a kind gesture and is welcome, but is always at the discretion of the client

Cancellations with more than 24 hours’ notice: In this case, the refund is usually full.

Cancellations with less than 24 hours’ notice: In this case, the refund is usually partial or null.

Changes of plans: In this case, change of reservation fees may apply.

Of course, special group rates are offered. These rates are typically lower than individual rates and can be very attractive for groups of any size.

It is completely secure. We understand the importance of protecting our customers’ personal and financial information

We accept cash and online payments

Once your reservation is confirmed our staff will contact you as soon as possible.

You can contact us by whatsapp or e-mail to solve your doubts

Tourist activities: There are many tourist activities available in Banos, such as rafting, canyoning, rock climbing, mountain biking, and more. You can choose the activities that interest you the most and customize your travel itinerary.

Communicate with service providers in advance: The best way to reschedule your trip is to communicate with service providers in advance. This will give you time to find a date and time that works for everyone.

Be flexible: If possible, be flexible with your travel dates and times. This will give you more options and help you find a date and time that works for everyone.

Be prepared to pay a fee: In some cases, you may have to pay a rescheduling fee. Keep this in mind when planning your trip.